Privacy Policy

Welcome to Sarjom (operated by Santali Technology World), accessible at sarjom.in. We are committed to safeguarding the privacy and personal data of our users. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website and purchase Santali products such as Panchi Sarees, Panchi Dhotis, Gamchas, Books, and other cultural items.

We collect information to provide and improve our services. The types of data we collect include:

The information we collect serves the following purposes:

• Processing Orders — To verify your identity, process payments, and deliver Santali products to your doorstep.
• Communication — To send order confirmations, shipping updates, and important notifications regarding your purchase.
• Customer Support — To respond to your queries, concerns, and provide assistance related to your orders.
• Improving Services — To analyze usage patterns, fix issues, and enhance your shopping experience on sarjom.in.
• Legal Compliance — To comply with applicable Indian laws and regulations governing eCommerce platforms.
• Personalization — To tailor product recommendations and display relevant Santali cultural items based on your interests.

Sarjom operates on a 100% prepaid model. Please read our payment terms carefully before placing an order:

• No Cash on Delivery (COD) — All orders must be paid in full at the time of placing the order through our available online payment methods.
• Full Advance Payment — The complete order amount (including any applicable shipping charges) must be paid before the order is confirmed.
• No Returns — We do not accept product returns once the order has been delivered to your address.
• Secure Transactions — All payments are processed through secure, encrypted payment gateways that comply with RBI standards.

Once your payment is confirmed, we ensure timely delivery of your Santali products right to your doorstep:

• Home Delivery — All products are delivered directly to the shipping address provided at the time of order.
• Delivery Timeline — Products are dispatched and delivered within the estimated timeframe communicated during checkout.
• Address Accuracy — Please ensure your delivery address and contact number are accurate. We are not responsible for delays caused by incorrect addresses.
• Order Tracking — You will receive updates about your order status via the contact information you provided.

Protecting your personal data is our top priority. We implement industry-standard security measures:

Sarjom uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies — Required for the website to function properly, such as maintaining your shopping cart and session.
• Analytics Cookies — Help us understand how visitors interact with our website so we can improve its performance and content.
• Functionality Cookies — Remember your preferences and settings to provide a personalized experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of sarjom.in.

We respect your data and do not sell your personal information. We may share your data only in the following circumstances:

• Delivery Partners — Your name, phone number, and delivery address are shared with our logistics partners solely for shipping your order.
• Payment Gateways — Payment information is processed by trusted third-party payment processors compliant with Indian financial regulations.
• Legal Requirements — We may disclose information if required by law, court order, or government authority.
• Analytics Providers — Anonymized usage data may be shared with analytics services to help us improve the platform.

Sarjom is not intended for use by individuals under the age of 18 years. We do not knowingly collect personal data from children. If we discover that a minor has provided us with personal information without parental consent, we will take immediate steps to delete such data from our records.

Parents or guardians who believe their child has submitted personal information on sarjom.in are encouraged to contact us immediately at Support@sarjom.in.

Sarjom reserves the right to update or modify this Privacy Policy at any time. When we make changes:

• We will update the "Last Updated" date displayed at the top of this page.
• Significant changes will be communicated via email or a prominent notice on sarjom.in.
• Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

We encourage you to periodically review this page to stay informed about how we protect your information.