Refund &
Returns Policy
We want your shopping experience at Sarjom to be transparent and hassle-free. Please read our policy carefully before placing your order.
Key Highlights
All orders must be prepaid online at the time of checkout.
We do not accept returns once the product is delivered.
Products are delivered right to your doorstep.
Prepaid Orders Only
ImportantSarjom operates on a 100% prepaid model. We do not offer Cash on Delivery (COD) under any circumstances. When placing an order on sarjom.in, you must complete the full payment online at the time of checkout. Your order will only be confirmed and processed after the payment is successfully received.
Ensure your payment details are correct before confirming the order. Failed transactions will not generate an order.
No Returns Policy
No ExceptionsWe have a strict no-returns policy. Once a product has been delivered to your address, it cannot be returned for any reason including change of mind, size issues, or personal preference. We encourage all customers to carefully review product details, descriptions, and specifications before making a purchase.
Refund Policy
EligibleRefunds are only applicable in specific situations. We process refunds fairly and promptly when the criteria below are met.
When You Are Eligible for a Refund
- Damaged Product: If the product arrives significantly damaged or broken.
- Wrong Product Delivered: If you receive a completely different item than what you ordered.
- Order Cancellation (Before Shipping): If you cancel before the product is dispatched, a full refund will be issued.
When You Are NOT Eligible for a Refund
- Minor color variations due to screen display differences.
- Slight variations in handmade/crafted products (Panchi Saree, Dhuti, etc.).
- Dislike of the product after delivery.
- Requests made after the 48-hour reporting window.
How to Request a Refund
If your situation qualifies for a refund, follow these steps within 48 hours of receiving the product.
Contact Us
Email or call us within 48 hours of delivery.
Share Proof
Send clear photos/videos of the damaged or wrong product.
Verification
Our team will review and verify your claim within 2–3 business days.
Refund Issued
Approved refunds are processed within 5–7 business days to your original payment method.
Delivery Information
At Sarjom, we ensure your Santali products reach you safely at your doorstep.
Home Delivery
All orders are delivered directly to your provided address.
Estimated Time
Delivery within 5–10 business days depending on your location.
Secure Packaging
Products are carefully packaged to prevent transit damage.
Delivery Updates
You will receive updates about your order status via phone/SMS.
Order Cancellation
You may cancel your order under the following conditions.
Important Notice
- Please read product descriptions, sizes, and specifications carefully before ordering.
- Since all products are prepaid, ensure your delivery address and phone number are accurate.
- Any refund claims must be made within 48 hours of product delivery with proper evidence.
- Santali Technology World reserves the right to make final decisions on all refund claims.
Need Help?
If you have any questions about our Refund & Returns Policy, feel free to reach out to us.
This Refund & Returns Policy is applicable for all purchases made on sarjom.in, an initiative by Santali Technology World. By placing an order, you agree to the terms outlined above.